In a world where some drivers offer water, gum and other amenities and other drivers try to overcompensate for their bad attitude and skills, there are just two simple things that will get you to earn more tips.
Take pride in what you do and just be nice
It seems so simple, but rarely thought about or followed.
The great thing about this advice is that it is so general but if you keep thinking about it throughout the day it will become very specific.
Customer just got out and left a stain? Take a photo and then clean it up. Don’t just leave it.
Car is filthy from driving through mud? Get it washed. Don’t just leave it.
Customer had a ton of bags? Get out and help them. Don’t just leave them.
Take pride in your work, and it will show. Your customers will appreciate it and will reward you for it. If you don’t believe that, then you are in the wrong industry.
Just Be Nice
Your customers are human just like you. They have good days, they have bad days, and they have horrific days. No sense in both people in the car being mean to each other. Just be nice, and be the only smile that person sees in their day. Besides the fact that being nice will lead to tips, it’s also the right thing to do.
But being nice goes well beyond just smiling, and speaking nicely. It is also being nice in your actions. Ask them what radio station they like, or what type of music they like. See if they are comfortable with the temperature. Ask “Is there anything I can do to make your ride more comfortable?” Try it and watch it work.
Its funny how people talk about all these amenities, and really all you need to do is take pride and be nice to deliver a great experience. Want to surprise a great customer and deliver a truly outstanding experience? Think about these 10 things that will surprise your customer.