As a ridershare driver, you get to make the rules on most things. You get to decide what days to work, what hours to work, where to work, how you keep your car, how you treat your passengers, and yes, what you allow in your car. The beauty is that you get to make these decisions. The risk is also that you get to make these decisions. The automatic is the fare, but if you want a good tip and a good rating (ratings will matter with Uber Pro) your decisions will certainly have an effect on these things. Like business ownership, customers will rate drivers that give them what they value more than they give those that don’t. You need to decide what is worth it and what isn’t.
Here are 5 things to think about before letting someone in your car:
Drinks: Do you allow any drink? Do you allow just water? Do you allow all drinks?
Food: Do you allow any food? Do you allow just cold food? Do you allow all food? Do you have a “no fast food” rule?
Children: Most states have laws on children and where they sit in cars. If you want to allow customers with kids that need to sit in car seats, keep one in your trunk. Help set it up, show your effort, and you are sure to get rewarded with tips. Otherwise, don’t take any chances, and cancel the drive.
Stumble Drunks: Is your passenger falling all over the place getting to your car? Is someone propping them up? I have a rule, if you fall once, or stumble twice on your way to my car, you cannot get in. It is too risky for me to have someone potentially throw up or require medical attention while in my business vehicle. If it is very serious, consider calling the police for help.
Vaping/Smoking: We recommend you never smoke or allow smoking in your car. The overwhelming majority will not like the smell of stale smoke, and those that do smoke will not give you any credit for the smell. But the real question is vaping. I don’t really care, so I allow it. But that is a deeply personal question and the answer is yours to make.
Make all these decisions right now, and have your response prepared. Remember Humanity and Empathy when thinking about how you will say it. Remember that you are talking to another human, who has their own story that you don’t know about. Practice what you want to say until it feels natural, and it will come off much better.
Try it out and watch it work.
What are the rules of your vehicle?